Ring Service & Repair


As experienced custom jewellers, we often get requests to repair vintage pieces or family heirlooms. Every ring repair or pendant restoration is a different task. To give you an accurate quote, we will need to see the item, via photographs, or better still, up close.

A picture is worth a thousand words

High resolution photographs of the piece to be restored will allow us to accurately quote on the work. In some instances, we may ask you to drop it in so we can take a closer look. The good news? Most
damage can be repaired!

We consult with you before we repair

Before we undertake any repair work, we will consult with you. If the restoration project proves risky and could endanger the integrity of the jewellery piece, we will review the case with you and discuss the pros and cons before we move forward.
We’re very confident in our repair capabilities. If there’s a way to repair your jewellery, we’ll find the best way to do it.


Ring resizing is a more routine procedure. In most cases, we will still need to see the ring or a good quality photograph to assess the task at hand before we submit an estimate.

Heat-sensitive jewellery

This is especially true for heat-sensitive stones such as amethyst, emeralds, pearls or opals – or for pieces featuring a heavy gold setting. (Should the ring shank need to be enlarged by more than 5 or 8 sizes, this could pose a risk to the stone.)

Size reductions

For rings with multiple stones where the intention is to go down many sizes, there is a risk that the settings can loosened which could lead to stones falling off the ring.
It’s therefore important to perform these repairs with a trusted professional. Meet us in store to gauge our abilities. We look forward to explaining the repair process and person and to set your mind at ease.